Effective Date: 22/07/2024

At EVASQ PRIVATE LIMITED, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your purchase, you may return the item within 30 days of receipt.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide a receipt or proof of purchase.

2. Non-Returnable Items

Certain items are not eligible for return. These include:

• Perishable goods such as food, flowers, newspapers, or magazines
• Intimate or sanitary goods
• Hazardous materials or flammable liquids and gases
• Gift cards
• Downloadable software products
• Some health and personal care items

3. Return Process

Step 1: Initiate a Return

• Contact our customer support team at support@evasq.com to initiate a return. Please include your order number and reason for the return.

Step 2: Pack the Item

• Pack the item securely in its original packaging, including all accessories, manuals, and documentation.

Step 3: Ship the Item

• Ship the item to the address provided by our customer support team. You are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

4. Inspection and Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your return. If the return is approved, we will process a refund to your original method of payment.

Refund Process:

• Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• You will receive the credit within a certain number of days, depending on your card issuer's policies.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@evasq.com.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@evasq.com with details of the product and the defect. We will provide instructions on how to return the item for a replacement or refund.

7. Contact Us

If you have any questions about our Return Policy or need assistance with your return, please contact us at:

• Email: support@evasq.com
• Address: EVASQ PRIVATE LIMITED, Office no - 35, 1st floor , jagat plaza-2, , jagat farm gr. Noida, G B Nagar, UP, India 201308

Thank you for shopping at EVASQ PRIVATE LIMITED. We appreciate your business and are committed to providing you with quality, sustainable products and excellent customer service.